A look at what's going on in Trinidad, on H Street, and in the larger area north of Capitol Hill.

Tuesday, July 30, 2013

How do I Hate the Rhode Island Ave Home Depot? Let Me Count the Ways...

My house when I first bought it.

No, screw it, I'm just going to vent about one of the many crappy experiences I've had there. Let's face it, we all go there, but the experience lacks a certain Je ne sais quois. Oh wait, I DO know what it is. It's basic employee knowledge, and very basic customer service. I'm generally not the type to write angry emails to businesses, or to post nasty stuff on Yelp. Most of the reviews I leave online are quite positive. If something goes wrong, I usually either approach the biz directly, or chaulk it up to an off night. But, honestly, I'm frustrated with this Home Depot. I can't tell you how many friends/neighbors have shared similar experiences. I felt compelled to write an email. You can read it after the jump.

I visited your Rhode Island Avenue store tonight to buy paint for the exterior of my home. After selecting Behr colors, and cans of Behr paint, I approach the paint counter at Home Depot. The man at the counter plugs the color into the computer, and says that the computer told him to use a different base. I brought up Behr Premium Plus, and the computer called for Behr Ultimate Premium Plus. I went along with it, figuring a paint/primer combo might make more sense.  I also planned to paint my trim, so I next gave him a can of semi-gloss exterior paint for tinting (saying I need a gallon of this in semi gloss). He plugs it into the computer, grabs another can of paint of the shelf. I assume it’s an exterior semi-gloss from the same line. It’s not. It's a flat masonry paint (I'm painting wood, and metal trim). After he mixes it, I see it, and tell him I wanted semi-gloss because I'm painting trim. He then refuses to make eye contact, and avoids speaking to me while mixing the rest of my paints. Did I commit some unknown paint counter faux pas?

I live in an older rowhouse in DC, so I visit this Home Depot very frequently. Probably about once a week if you include items I ask friends and contractors to purchase for me there. It’s never exactly had the best customer service. Although there was a young employee prowling the paint section, and eagerly searching out any customers who might possibly need help (big smile, and friendly demeanor). Sadly, that young employee is more the exception than the rule at this store.  The problem at this store is so bad that I make a habit of frequenting the Lowe’s Hardware in the suburbs when I can, or visiting Frager’s Hardware (if I need assistance of any sort, or something specifically for older houses). That’s sort of crazy, when you consider that this Home Depot is a five-ten minute drive from my house.

I was not remotely rude to this man. I did not raise my voice, or insult/berate him in any way. I thanked him for each can of paint, despite the fact that he refused to look at me, or acknowledge me beyond saying exterior semi-gloss/exterior flat. He even made a point of, not only waiting on every other customer behind me first, but also cleaning the area for five minutes before dealing with me again at all. I don’t know if you consider that acceptable customer service, but I do not. As someone who has both worked retail, and waited tables, I have dealt with difficult customers with a smile. I was not a difficult customer tonight, but your employee failed to provide adequate service.

It seems to me that there are two basic issues here. The first is a lack of proper training. I assume that this employee believed he was doing the right thing by mixing my requested tint with masonry paint.  Obviously, I can’t see the results on the computer he is using. I can only assume that he close the first available option of many.  I doubt that Behr only suggests mixing any given tint with masonry paint regardless of the intended use.  That makes no sense.

The second issue is that no employee should ever treat a customer like that. Part of working retail is putting on your happy face.  This guy screwed up, and sought to punish me for his mistake. As a result, I probably spent an extra 20+ minutes standing at the paint counter. I don’t know your policy for waiting on existing customers, versus new customers, at the paint counter, but I doubt it includes placing a customer’s final can of tinted paint under the counter, seeing to any new customers, cleaning for five minutes, and then giving the customer the paint. Perhaps I am misinformed about your policies, and this is the standard. If so, let me apologize,  and pledge to frequent other stores.



Blogger 8th and El said...

Full disclosure: i'm a manager at Home Depot. Not this one, but I got my start there as a sales associate.

I think that store gets a bad rep in general. There will never be enough sales asociates to help customers, even if there were two sales associates for every aisle, which actually is the case during peak times. When I worked there, there was always some person who didn't see the twenty people crowded around me asking me for answers to questions much like their own, and want me to walk them around the store and ignore the other nineteen, then would get mad when I tried to address the needs of the many. It's one of the largest Home Depots in the area, if not the country, but I know people that walk in there and say crap like, "This store doesnt have what x Home Depot has." I know for a fact that that's not true, because the stores like the one I work in usually have to give the behemoth their product whenever it's out.

My point is, I think the expectation of the customers in that store is outrageous at times, even higher than our beloved Fragers at times. Your situation not withstanding. That shouldnt have happened, and I hope the management there takes heed and properly responds to the criticism. But take your previous situations, there might have been a time where the sales associate was helping another customer, and you had to wait what you thought was an innapropiate time for an answer. You might have grabbed a random sales assoicate and asked her for a product on the other side of the store, and she had no idea what or where it was for whatever reason (new, hadn't really been trained on that department yet). And then you get to the paint desk, where the guy was taking a ton of orders at a time (the paint desk is ALWAYS busy there. Even if you are the only person there, they most likely took six customers before you, and told them to go shopping while they mix), seems a little unfriendly, and messes up the order.

Again, I don't want to trivialize your experience. You have every right to be upset. I hope that management can work to improve this occurrence so that it doesnt happen again. I know thats what I strive for at my store. But put it in perspective. No one expects even smiles at any other big box retailer. Heck, I work for a big box, but when I go to Wal-Mart or Best Buy or Target, I expect to be treated like crap and I'm hardly ever disappointed.

I remember a long time ago I saw you working on a bathroom, and you blogged about the process. I wanted to offer a hand with product knowledge etc. because I thought it would be a cool neighborly thing to do, but I thought that it would be terrible to act out like a shill for the company. Looking back at it, I wish I did it, because maybe it could have given you a better impression of the company I work for and the people behind the orange apron.

Jul 30, 2013, 11:40:00 PM

Anonymous Anonymous said...

I think it's more a DC-thing than limited to Home Depot, but I'm glad you addressed it to their management. I get that employee attitude at most DC stores - Supermarkets are the worst! Even the new ones - Safeway, Harris Teeter, Giant...(Whole Foods on P St seems to be the exception for some reason).

Employees who continue to act this way should be let go and replaced by those willing to work. Instead they expect to be paid $12.50/hour! Sad.

Jul 31, 2013, 7:03:00 AM

Anonymous Anonymous said...

Its definitely a DC thing. The customer service is just worse in the big box stores than in the suburbs because people in the burbs ain't havin' it. Period. imagine if a Safeway in VA looked and operated the way the Hechinger Mall Safeway does. It just wouldn't happen. I can't wait until the Walmart open (if they do). That should be a cluster.

Another gripe I always have with home depot is that when mixing paint, the color they mix comes out lighter than the sample card.

Jul 31, 2013, 7:49:00 AM

Anonymous Anonymous said...

I think we have all had similar experiences at this particular Home Depot. I've never had such poor customer service at any other location or business. I agree with above comments about the discrepancy or employee to customer ratios. Doesn't Home Depot run analytics? I always find myself walking down aisles just trying to flag a store representative.

Ace Hardware on H would have been a gold mine if they just realized the frustration of the neighborhood about this home depot. Let the contractors have it. I will gladly continue to drive to MD or Fragers when they rebuild....

Jul 31, 2013, 7:51:00 AM

Anonymous Anonymous said...

Bob Naridelli is the root cause of the Home Depot problemHe made the stockholders happy by cutting staff and eliminating all of the niceties they used to have back when they were competing with Hechinger and increased "profit" while the stores turned into out of stock disaster zones with no staff. Once the crash hit, he was kicked to the curb and they are trying to be better about customer service. He then went on to run Chrysler....straight into the ground.

That being said, Lowes always has what I need and the 3 HD near me are hit or miss, and the further you get away from urban stores the better the service gets. For pure joy in hardware shopping, check out the Lowes in Ellicot City or the Home Depot in Frederick. Its like the scene in Clerks where Randall goes to the "good video store".

Jul 31, 2013, 8:12:00 AM

Anonymous Anonymous said...

Well, it's not exactly true that you don't use this blog as a personal soap box to complain about local businesses. May I remind you of all the complaining you did about Taja Construction? Or perhaps the post about Autozone being a bad neighbor? Anyway, the vision of yourself you have in your mind about being pretty laid back about service is not exactly a reality....

Jul 31, 2013, 8:18:00 AM

Anonymous Anonymous said...

Also, glad you've decided to do some work in your dilapidated house. Maybe you'll think about mowing your lawn more frequently?

Jul 31, 2013, 8:21:00 AM

Anonymous Anonymous said...

Oh look, the Taja Construction people are back. Rather than trolling blogs, perhaps you should focus on finishing the many never ending construction projects you have underway. The fact that the house on K St b/w 5th and 6th remains nothing more than a facade two years after you blew out all the walls and excavated the back yard is ridiculous. Your company is an embarrassment.

Jul 31, 2013, 9:16:00 AM

Blogger whatdidigetmyselfinto said...

This comment has been removed by the author.

Jul 31, 2013, 9:29:00 AM

Anonymous Anonymous said...

Agreed with anonymous at 9:16! That "house" on K Street is a total eyesore. I often wonder who in their right mind would seriously consider moving into that place after seeing the neglect that's gone into its construction.

Jul 31, 2013, 9:30:00 AM

Anonymous Anonymous said...

It's ironic this posting came up cause I had a not so ideal time at the Frager's "pop-up" yesterday.

I understand they had some relocation issues, but they had quite a while to get up to speed. I was able to find whatever i needed on my own, but I had to move some stuff around to get what I needed. What kind of irked me was the odd customer service at the checkout. There was a nice lady behind two guys at the computer. I approached the counter, the lady greeted me. The two guys w/ ball caps at the computer just stared at the computer. So at that moment, I figured they were maybe some IT help. But then after the lady nicely said hello, one of the ball cap guys stuck out his hand, not really acknowledging me expecting for me to hand over my item. He then proceeded to check me out while saying some routine business matters to the nice lady. He then told me the cost. I swiped the card. After transaction was over. Nice lady said thank you. Nothing from IT/cashier ball cap guy.

I am pretty liberal. But when there's no competion among businesses, they have no incentive to improve. (To Fragers: nice lady deserves raise. ball cap IT guys suck)

Jul 31, 2013, 9:36:00 AM

Anonymous andrew said...

That's it? I expected some appalling experience to be recounted. Although I will say the Lowes in New Carrolton typically offers a far better experience than this Home Depot, and really isn't too much farther away from Trinidad.

The comment about cutting the grass is hilarious.

Jul 31, 2013, 9:52:00 AM

Blogger Liz G. said...

This is why I go to 1)Frager's or 2)Lowe's. Why waste your time at a store that doesn't live up to your needs? Makes no sense.

Jul 31, 2013, 9:57:00 AM

Anonymous Anonymous said...

I live practically around the corner from this Home Depot, am renovating my house, and am there A LOT. I've never had a bad experience. In fact, I almost always find people willing to offer advice that I didn't even know I needed - both HD employees and just random people. Maybe the problem is YOU.

Jul 31, 2013, 10:22:00 AM

Anonymous fatty said...

my 2 cents:

1- The HD on RI is not that bad
2- Every other HD I've ever been to is better

Jul 31, 2013, 10:42:00 AM

Anonymous Col. Brentwood said...

I can't believe that there are actually Rhode Island Avenue Home Depot apologists. This is without a doubt the worst box store I have ever had the displeasure of shopping at. But for its proximity to my house, I wouldn't patronize it at all. And it isn't a Home Depot thing, Home Depot is usually great. It's just this location. Maybe their proximity to the dump sucks their employees' will to be helpful.

Jul 31, 2013, 11:22:00 AM

Anonymous K on K said...

Wow, everyone's just piling on inked for complaining about a horrid store with appalling customer service? I've been here 10 years, and the RI HD is awful..

Jul 31, 2013, 11:46:00 AM

Anonymous Anonymous said...

Yeah those who are trying to defend that particular Home Depot is either extremellllllllly tolerant of BS or are all extremely lucky. I live a few minutes away from this location and go here quite often and the customer service is always complete and utter garbage. I grew up in Prince George's county and am used to go to the locations in College park, Bowie, new carrolton (loews and home depot) and have never faced such idiocracy until I started coming to this location out of convenience.

I was just here a week ago and asked the employee who worked in the plant section for where they stored moss and he told me he didn't know what moss was. I tried explaining it and he literally looked at me blankly and said I don't know and just abruptly walked away. I stood there waiting thinking, hmm maybe he is asking someone else.... nope he never returned. That was his customer service. So I wandered aimlessly in the aisles asking other employees very politely and all I got was " ahhh I dunno" . Do they purposely only hire useless people here just so they justify paying them minimum wage or something? This is an unfortunate reoccurring DC trend. Once in a blue moon, I am surprised and I get awesome customer service. Even if they can't help me they are at least a half nice person. Most people I deal with at this location and local grocery stores in DC see no value in mutual respect. I do have to give kudos to the new Giant on H street. I think they either have really good training or they just hire really nice people there and that's why I go to them as opposed to harris teeter.

Rant over.

Jul 31, 2013, 12:08:00 PM

Anonymous MJ said...

Piling on the "this Home Depot sucks and whoever runs it should get their act together" bandwagon. I don't know why the Lowes in New Carrolton is leaps and bounds better, but it is.

Jul 31, 2013, 12:15:00 PM

Anonymous Anonymous said...

Umm....you wrote a letter to complain about someone not making, what you felt, was appropriate eye contact?

I guess this makes sense from a person who started a whole defamation campaign against Taja Construction because a worker walked on her yard by accident.

Jul 31, 2013, 12:47:00 PM

Anonymous Eric P. said...

They were advertising a special for the pressure washer rentals a few weeks ago on a sign and, of course, none of their electric pressure washers worked. Called back a week later and STILL none of them worked. That advertisement is still up though.

Jul 31, 2013, 12:47:00 PM

Anonymous Anonymous said...

This is a neighborhood blog right? And not a venue for advancing some kind if crazy personal sgenda right? Home Depot ain't even in the damn neighborhood.

Jul 31, 2013, 12:52:00 PM

Anonymous Anonymous said...

This blog really has become a whining factory. See the post direct @ MPD from the other day ("WTF?") in the case where they caught the guy a couple hours after the crime was committed. Now a rant about an employee not making eye contact.

Jul 31, 2013, 12:55:00 PM

Anonymous Chris said...

Ah, the anonymous trolls have returned.

Seriously, guys, if I was as unhappy as you are with the content of this blog, I'd stop paying to read it.

Oh wait.

Jul 31, 2013, 1:20:00 PM

Anonymous Anonymous said...

Are you kidding, these comments are the best part of this blog. Plus this is where you get the juiciest information! I know this is where I came for all my Toyland gossip!

Jul 31, 2013, 2:08:00 PM

Anonymous Anonymous said...

Oh how I love reading the comments on this blog....it's like a crack addiction really.

I gave up a long time ago bemoaning the lack of trained, helpful staff at Home Depot. I go there when I know what I need and know where iI can find it. If I'm unsure of something I go to a specialty hardware store. Problem solved.

What I don't uderstand is all the negative comments about the service at Harris Teeter. I've always gotten great service there. But...I do tend to smile, be polite and treat people with respect. Silly me! Often when I smile and make small talk with the cashiers they look surprised to talk to a nice person. I've seen the way people behave in that store and the way they talk to the folks who work there. Guess what? I wouldn't be nice to you either. If you treat people like crap and with no respect, you won't get any back - and I don't blame them a bit.

Jul 31, 2013, 2:24:00 PM

Anonymous Anonymous said...

Been reading FT since moving here in '09. It used to be less preachy, more newsy. Before Inked pulled the Anon commenting function, it still retained a semblance of entertainment from the commentariat. After that brilliant move likely decimated her page views (I can't be the only person that went from reading the blog at least daily to maybe once a week) she quietly reinstated the Anon commentary with considerably less fanfare than her banhammer post.

Two cheers, but alas it's just not what it was. At least the neighborhood still rocks. I'll still read FT sporadically until I can find a better news source for the H St area. At least this isn't POP. Small mercies.

Jul 31, 2013, 2:32:00 PM

Anonymous wylie coyote said...

Okay, we need to get rid of the anonymous comments again, I see.

Jul 31, 2013, 2:41:00 PM

Anonymous Anonymous said...

Censorship is always the knee jerk response to criticism around this forum isn't it? Hallmark of a totalitarian mindset, Comrade Coyote. Mellow out, man.

Jul 31, 2013, 2:48:00 PM

Anonymous Anonymous said...

Surprised that all these Taja trolls keep popping up. They're obsessed with Inked and can't give up. Kind of sad.

I don't know what's worse, the trolls or the RI HD... both are pretty lousy.

Jul 31, 2013, 3:19:00 PM

Anonymous Anonymous said...

After numerous experiences like this one and worse, I just stopped going to that Home Depot. There are plenty of other places that are much better, even if they are a bit longer drive. If you continue to go there, it's your own fault. And if they continue to get business despite their poor service and general incompetence, it provides them no incentive to get better.

Jul 31, 2013, 3:22:00 PM

Anonymous Anonymous said...

Those Taja trolls need to stop posting here and get to work on that house on K St. The back of that house isn't going to build itself!

Jul 31, 2013, 3:29:00 PM

Anonymous Anonymous said...

2:32pm is me, Anon, and I detest Taja for the billion rational reasons every sentient being in this neighborhood does. Please don't conflate my disappointment with the ban happy scowls in this forum to some defense of those Taja assclowns. I defend them for nothing and wish theys move their idiocy to PG County. Maybe if I used a handle none of this crosstalk would occur? Meh.

Jul 31, 2013, 3:36:00 PM

Anonymous Anonymous said...

FYI posts about Taja. He has a flip on 4th street on the market listed with Beasley. It's all about cash flow. I'm sure he wants to sell that one and take the proceeds for the K ST house. Y'all are cra cra and I love it. lol.

Jul 31, 2013, 3:38:00 PM

Anonymous Anonymous said...

Hi guys, yes smiling and asking helpfully is a much better way. It works at the Giants in Tivoli and on Rhode Island. However, nothing works at the soviet safeway on 17th Street NW...just a lost cause there. I will have to say though, that that particular Home Depot is pretty bad for customer service.

Jul 31, 2013, 4:03:00 PM

Anonymous Anonymous said...

For those keeping score (all of us) that 3:38pm "it's all about cash flow" poster has got to be the real Taja or his peeps, yo. All about cash flow. Lulz. Why you haven't gone out of business yet I can't fathom. Money laundering for drug dealers is my wild guess. How else could such morons avoid bankruptcy for this long with all their record of neverending fail.

Jul 31, 2013, 4:16:00 PM

Anonymous Anonymous said...

Wait can someone explain the Toyland gossip reference above?

Someone said above "at least this isnt Pop". I agree. But at least Silverman doesn't go on personal rants/OpEds or Monday AM QB every move the police make, like on this and other NE "neighborhood" blogs. (This coming from someone who cant stand Pop btw).

Having said all that, the majority of the posts on here are informative, and appreciated.

Jul 31, 2013, 4:32:00 PM

Anonymous Anonymous said...

I don't go to that Home Depot unless I know exactly what I want and where to buy it.

I buy paint at the Duron store or at Fragers. If I need Behr paint, I'll drive to the Home Depot in Falls Church.

Jul 31, 2013, 5:29:00 PM

Blogger Tom A. said...

I think someone who is concerned about Taja needs to start a Taja- specific blog.

I think it's great that Elise try to support a business that employees DC residents. But, like most everyone here, I MUCH prefer the extra 10 minute to the Lowes in New Carrolton, and avoid the Home Depot if I will need to interact with someone other than the cashiers.

Jul 31, 2013, 5:40:00 PM

Blogger pat said...

I'm close to 295 so it's the same story for me to run to Lowes vs, crossing the grid to go to HD.

If i need small stuff, or figure something out, i'm going to Fragers, if i need bulk materials i'm headed to

I'm with the poster who said Nardelli screwed up HD and chrysler. Nardelli seriously broke HD and they've never recovered.

Used to be HD had top grade product at wholesale prices, now it's crappy factory rejects, and
no staff worth a darn.

I don't shop at the HD as a rule, because of that.

Jul 31, 2013, 7:39:00 PM

Anonymous Anonymous said...

hey whats wrong with POP? His commenters are hilarious- pretentious, clever, snarky and with just a little bit of prejudice.

It hasn't been as good since his interns or whatever took over. eh. what do you expect from a neighborhood blog.

Jul 31, 2013, 7:52:00 PM

Blogger inked said...

8th and el,
Thanks for weighing in. I should note that some of my experiences at that Home Depot have been very positive. I suspect the kid roaming the paint aisles would have been helpful (he certainly had the right spirit). Usually, the worst things about that Home Depot are: 1. They employees don't seem to know where/what stuff is; 2. They are hard to find; 3. HD is just out of stuff. Not a huge deal as long as I know what I need, and where to find it.

This time just got under my skin because it felt like he was sort of putting me in the penalty box because of a mistake that he make. That's a highly personal thing.

I don't hate the company overall, I just get frustrated by some of the issues at this store. My distaste for that store also reflects issues regarding this particular HD that I am aware of from my time on the ANC. I don't want to get into them here, but they absolutely contribute to my opinion that this HD is mismanaged.

Other commenters:

1. It is a one person neighborhood blog with a personal angle.

2. I'm glad people like reading it, and I wish I could post more. Unfortunately, I've been tied up with personal/work stuff recently. I hope that dies down soon, and I can up the content posting again.

3. I don't have a lawn.

4. I sincerely doubt that anyone leaving pro-Taja stuff is actually from Taja. We buried the hatchet a bit after I called the police (and gave them Michael Watson's contact info) at night when someone came in and broke out all of the windows at the unoccupied (but under contract) house next door. We even shook hands, and exchanged pleasant words. Since then, I have had not heard a peep from them, and I bet they have better stuff to do. These people are just garden variety trolls.

Jul 31, 2013, 8:26:00 PM

Blogger Derek said...

No offense, but I would never go to HD or Loews to "get the paint I need", I would go to Schwin-Williams, Benjamin-Moore or another one. THEY are the ones that know paint and how to mix it. I do snicker when I hear of someone having HD or Loews re-do their kitchen. "But the person at ____ was very helpful on my kitchen layout..." Why not go to Ikea (modern-day Sears) and get you house kit? Was it Sears or someone else that you could order a house kit?
The DIY stores have not evolved with the times. It is just a large hardware store.

Jul 31, 2013, 9:07:00 PM

Anonymous Anonymous said...

Don't like the RI Home Depot...soon there will be a Lowes nearby @ Dakota Crossings (same center as Costco).

Jul 31, 2013, 10:21:00 PM

Anonymous Nassau County Paving Stone Contractors said...

Island stone a long island masonry contractor & brick company installing masonry in both Nassau County and Suffolk County, Li, NY. Our brick firm has the best job in Long Island.

Aug 1, 2013, 8:29:00 AM

Anonymous Anonymous said...

Nassau County Paving Stone Contractors,

Please contact Taja Construction. They have a house on K St. that is missing three brick walls and I'm sure they could really use your skills.

Aug 1, 2013, 10:08:00 AM

Anonymous Boris said...

Neighbors, please note: If you live in the area and you need paint, you've got a gem of a store in your backyard:

Sherwin Williams @
1120 3rd Street NE

That's just south of Uline. Sure, it looks industrial wholesale, but they have everything you need for painting, including professional, specialized, and knowledgeable help. Sherwin Williams paint is also some of the best available (although it seems less well known in the mid-Atlantic States market).

I have no affiliation other than being a customer (I also worked as a pro painter when I was younger and can recommend SW paints).

Aug 1, 2013, 1:19:00 PM

Blogger Mari said...

The Help & I and one of our contractor's people call the RI HD, the "World's Worst Home Depot" next to the "World's Worst Giant".
If we happen to be in PG County we will stop by the HD out there over the HD on the way home.
We will go to the RI HD to pick up small stuff. When I needed a shade of paint, I went to Benjamin-Moore on K.

Aug 1, 2013, 4:22:00 PM

Anonymous Anonymous said...

RI Home Depot is the worst Home Depot I've ever been to. Employees often are clueless, shelves are often in disarray, etc. Drove out to the Seven Corners Home Depot one day and had infinitely better service. I'm excited to hear that Lowe's is opening in DC soon!

Aug 2, 2013, 2:53:00 AM

Anonymous h st ll said...

Taja was out working on the K St shell today for the first time in months! Made me think of this thread. Hopefully they continue to work on it.

Aug 2, 2013, 10:07:00 AM

Anonymous wylie coyote said...

"Hallmark of a totalitarian mindset, Comrade Coyote."

If you are comparing requiring people to have a handle to post on a personal blog to Soviet Russia, you really need to read more history.

Aug 2, 2013, 11:08:00 AM

Anonymous Anonymous said...

I live walking distance from this HD, and I vowed about 2 years ago that I was never setting foot in that store again, and have kept that promise, except once. I was walking through the parking lot home in BROAD DAYLIGHT when a WASTED day laborer proceeded to drop trou, piss all over himself and the sidewalk, and sexually harass me all at once, and I went inside to find the officer who belonged to the cruiser outside to handle that. I had plenty of time to retrieve an officer rather than calling it in, since the guy was so drunk he couldn't stand under his own power, much less stumble away.

That all-too-typical story (well, that one was particularly bad, but ain't the first time I've had a little peep show courteous of someone using the parking lot as a toilet, or encountered someone too drunk to stand, or been sexually harassed...this guy is just the only one to achieve the trifecta) is only one of thousands of reasons why I wish that a meteor would crash into that store every single day.

Also, don't expect them to do one single thing regarding your letter. I have had the store literally go out of their way to make issues I have complained about WORSE after I registered a complaint (in writing, using polite, formal language). No joke. I asked for a *minor* accommodation of those of us who live in the neighborhood (moving some merchandise about 2 feet), and they OBVIOUSLY and immediately took steps to make it worse.

Just go anywhere else.

Aug 2, 2013, 11:26:00 AM

Anonymous oboe said...

HD at Rhode Island is an utter shitbox. Not surprising though; I believe they hire a lot of DC residents. It's the same reason that a McDonalds in Cumberland Maryland is often a pleasant experience, and a stop at a McDonalds in DC is much like inked's experience in HD--but with a greater liklihood of food poisoning.

The one good thing about HD is that I--knowing very little about hardware or tools, but with access to the Internet--get to feel like a genius whenever I shop there. Having spent 10 minutes online doing research, I get to spend at least 10 minutes educating some utterly clueless HD employee about whatever I'm planning on buying that day.

It's a real self-esteem boost.

Aug 2, 2013, 5:27:00 PM

Anonymous Long Island Kitchen Contractors said...

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Aug 5, 2013, 8:43:00 AM

Anonymous Anonymous said...

I was just trying to get some information about window treatments by calling HD RI and I was transfer twice and put on hold until I gave up. Decent hold music actually.

One thing to consider about your experience inked, and this could be naive of me to say since you've clearly gotten paint there before but they do mix the paint right under the front counter and it takes awhile. I guess I'm just hoping no one is seriously cray enough to put your paint there and make you wait for it for no reason.

Aug 5, 2013, 4:23:00 PM


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